At THE O Kidswear, we take pride in creating high-quality, luxurious garments that bring joy to both children and parents. However, if for any reason you are not completely satisfied with your purchase, we are here to help.
Return Policy
• Items can be returned within 14 days of receiving your order.
• Products must be in their original condition:
• Unworn, unwashed, and free from stains or damage.
• With all original tags and packaging intact.
• Customized or personalized items are non-returnable.
How to Return
1. Contact Us: Please email our customer service team at info@theokids.de with your order number and reason for return.
2. Return Confirmation: Once approved, we will provide you with return instructions.
3. Ship the Item: Use a secure shipping method with tracking to send the item back to us. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
• Refunds will be processed within 5–7 business days of receiving the returned item.
• Refunds will be credited back to the original payment method used at checkout.
• Please note that original shipping fees are non-refundable.
Exchanges
If you would like to exchange an item for a different size or style, please follow the same return process and place a new order for the desired item.
Faulty or Incorrect Items
In the rare event that you receive a faulty or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including any shipping costs incurred.
At THE O Kidswear, your satisfaction is our priority. If you have any questions or concerns about returns or refunds, please don’t hesitate to reach out to us.
We’re here to assist you every step of the way!